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Training and Consultancy for IT Service Management

ITIL is now considered "good practice" rather than "best practice" because the guidance is now more widely followed. The challenge is now to deliver business value from IT services that are designed and managed to match continually evolving business needs. This is where we can help.

Contactability is a service business that offers IT service management knowledge, experience and resources. Most commonly our services take the shape of training, education, coaching, consulting and contracting. Quoting from the definition of service in the ITIL books we "facilitate outcomes [our] customers want to achieve without the ownership of specific costs and risks". Ideally we like to build a long-term relationship with our clients.

For example we have developed a significant partnership with Excom Education as their outsourced supplier of ITSM training. We provide the training materials, instructors and examinations along with industry and subject matter expertise to underpin their strong focus on this area of IT

We provide.

	On-site training courses direct to business and government clients
	Courseware and examinations to support internal training initiatives
	Support for software vendors who want to assist their clients with guidance on ITSM practices
	The role of ITIL Coach in any organisation that needs occasional advice and guidance as they improve their delivery of IT services
	Involvement in service improvement projects including project management, assessments, process design and documentation

Course catalogue

Why attend our courses?

Training Schedule

Closed/on-site courses

Consultancy

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contactability PO Box 199 Yackandandah Vic 3749. T: 0425 752 274 F: (02) 6013 9209

e-mail: sales@contactability.net